Refund Policy
Introduction
Huis van Mercurius does not sell the books written by M.J. Sahanaja directly on this website. All sales are made through alternative publishing sites, such as Amazon, Bol.com and Kobo.com. Books are also sold through bookshops that purchase them through Centraal Boekhuis.
Returns of books bought at the alternative publishing sites or via bookstores have to be returned to those sites or bookstores.
Damage to books
Neither Uitgeverij Huis van Mercurius nor the author, M. J. Sahanaja, is responsible for any damage to books sent by third parties, such as Amazone or Bol.com. All complaints and returns go through these third parties.
Booksigning sessions
The author does sell books during her book signing sessions. You can join the book signing session with a book purchased at one of the alternative publishing sites as mentioned above or at a bookstore. Or you can buy a book during the signing session.
Return Policy
Signed books
Returning a signed book is not possible. Signing a book means that the book is second-hand and no longer reason for re-sale.
Damaged books
It is not possible to return a damaged book. The author does not sell damaged books at signing sessions. The author carefully checks each book before signing it and asks the buyer to check it in front of her. There will be no discussion about this, and no exceptions will be made.
Returning an unsigned and undamaged book
1. It is important that you complete the return form carefully.
2. Send the book with the return form in a cusion envelope for protection and send it to:
Uitgeverij Huis van Mercurius
Griekenlandkade 2
1362 KD Almere
the Netherlands
3. Return fees are for the cost of the buyer.
4. The book is then checked by Uitgeverij Huis van Mercurius for any damage.
5. We will only transfer the money to the account number stated on the return form if we find no damage to the book.
6. If you have any additional questions, please send an email to huisvanmercurius@outlook.com.
7. Take a look at the FAQs. Your question may be answered there.
WANT TO KNOW MORE?
I trust that I have provided you with all the necessary information, but if you have any questions or comments, please do not hesitate to let me know. If you need to get in touch, either send me an e-mail or use the contact form.
Feel free to contact me. I'm here for you!
Mary-Jane
For contact details, please see below
Email address: mjsahanaja.author@gmail.com
The person behind the website: Mary-Jane Sahanaja
Mary-Jane Sahanaja is the owner of publishing house:
Uitgeverij Huis van Mercurius.
Address: Griekenlandkade 2, 1362KD, Almere
Email address: huisvanmercurius@outlook.com
Registration number Chamber of Commerce: 96561734
VAT number: NL005218582B41
Email is the preferred method of communication.
Lees hier het retourbeleid in het Nederlands.
Download hier het retourformulier.